To allow us to process your request as quickly as possible, please provide at least the following information:
Detailed description of the problem
Information about the defective system
- Model
- P/N (part number)
- S/N (serial number)
This information is available on the identification label affixed to each system or module.
Photos or videos
- of the issue,
- of the installation (system in place).
CU Problem
- Photo of the screen and/or LEDs of the control unit (CU)
- Photo of the advanced settings page (code 429)
- Photos of the System Info page (code 429)
- Photos of the LOGS
TU Problem
- If performed, results of resistance tests.
Other issue
- Any information that may be useful for understanding and resolving the problem.